healthcare services β’ supply chain β’ pharmaceutical distribution β’ medical product distribution β’ operating room products
10,000+
π° $78M Post-IPO Debt on 2006-08
2 days ago
πΊπΈ United States β Remote
π΅ $15 - $18 / hour
β° Full Time
π’ Junior
π Customer Support
healthcare services β’ supply chain β’ pharmaceutical distribution β’ medical product distribution β’ operating room products
10,000+
π° $78M Post-IPO Debt on 2006-08
β’ Provide concise, quality customer service in a professional and courteous manner to both internal and external customers β’ Field and re-direct incoming calls to the appropriate destination β’ Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels β’ Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments β’ Process return authorizations and issue return labels for our customers β’ Track and Trace customer orders to ensure delivery of products β’ Assist our customers with web registrations and inquiries β’ Process credit card payments for our customers β’ Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & website β’ Edit customer orders as requested by our customers or sales β’ Other responsibilities as required to promote customer satisfaction
β’ High School diploma with 1-2 years Customer Service experience or minimum of 2-year degree, preferred β’ Extensive phone communication experience, customer service environment β’ Knowledge of Microsoft (MS) Office to include Word, Excel, and Outlook
β’ Medical, dental and vision coverage β’ Paid time off plan β’ Health savings account (HSA) β’ 401k savings plan β’ Access to wages before pay day with myFlexPay β’ Flexible spending accounts (FSAs) β’ Short- and long-term disability coverage β’ Work-Life resources β’ Paid parental leave β’ Healthy lifestyle programs
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