Customer Service Representative

2 days ago

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Cardinal Health

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healthcare services • supply chain • pharmaceutical distribution • medical product distribution • operating room products

10,000+

💰 $78M Post-IPO Debt on 2006-08

Description

• Provide concise, quality customer service in a professional and courteous manner to both internal and external customers • Field and re-direct incoming calls to the appropriate destination • Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels • Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments • Process return authorizations and issue return labels for our customers • Track and Trace customer orders to ensure delivery of products • Assist our customers with web registrations and inquiries • Process credit card payments for our customers • Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & website • Edit customer orders as requested by our customers or sales • Other responsibilities as required to promote customer satisfaction

Requirements

• High School diploma with 1-2 years Customer Service experience or minimum of 2-year degree, preferred • Extensive phone communication experience, customer service environment • Knowledge of Microsoft (MS) Office to include Word, Excel, and Outlook

Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs