Customer Success Manager

6 days ago

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casavi GmbH

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casavi GmbH is a cloud-based software solution designed to streamline processes in the real estate and property management sectors. The platform enhances efficiency and productivity by simplifying workflows, providing tools for customer communication, task management, and service provider management. casavi's modern approach to digital property management emphasizes reducing operational complexities and improving customer satisfaction through seamless integration and user-friendly interfaces.

Property Management Software • Software-as-a-Service • Customer Portal • Digital Property Management • PropTech

51 - 200 employees

🏠 Real Estate

☁️ SaaS

📋 Description

• You help our customers on the path to digitalisation right from the start and lay the foundations for healthy customer relation along the customer lifecycle • You are responsible for the sustainable onboarding of new customers and provide (online) training to ensure that our customers are successful with our solution and that the value is realised in their day-to-day work. • This includes project coordination and coordinating with the departments involved • You will also engage customers after onboarding as part of temporary hypercare phase to ensure that they use our solution successfully • You are responsible for a smooth handover to our account management team. • At the request of the account management team, you will also provide follow-up training for (long-standing) existing customers • As part of your temporary service, you will receive relevant product feedback and pass this on to our product management team • You develop best practice scenarios together with the customer success team and communicate these internally and externally

🎯 Requirements

• You have a degree in economics or completed vocational training in the property sector • You have at least two years of professional experience in customer service, sales or the property sector, ideally in a B2B SaaS environment • You have a strong ability to explain technical contexts in simple language and adapt them to industry-related use cases • You are communicative, have a strong organisational talent and are able to quickly establish goal-oriented cooperation with various stakeholders • You have a very good command of German (C2) and a good command of English (B2)

🏖️ Benefits

• Flexible & hybrid working • 40 days workation per year in the EU • Company events & sports offers • Corporate benefits • Company pension scheme • Childcare allowance • EGYM Wellpass membership discount • Diverse development opportunities and a continuing education budget