Account Manager

October 29

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Cast & Crew

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Payroll • Production Accounting • Financial Technology • Film Tax Credits • Film Incentives

501 - 1000

Description

• Backstage is seeking an Account Manager to help our clients achieve a successful experience hiring cast and crew on our talent-marketplace platforms (Backstage, Mandy, and StarNow). • The account management team consists of seven account managers who are specialized in understanding the needs of casting directors, producers, and employers that are seeking the best on-screen and behind-the-scenes talent for their productions. • You will be building and expanding relationships with the clients who post the most high-profile, trustworthy, and top paying job listings and casting calls on the Backstage, Mandy, and StarNow platforms. • An ideal Account Manager will provide a customer experience that transforms clients from occasional users into highly engaged brand advocates.

Requirements

• Experience working with casting directors, producers, directors, creative directors, talent agents, and/or marketing/advertising agencies preferred • Demonstrated experience in an Account Management, Business Development, or Client Success role; high-velocity B2B SaaS tech or marketplace experience preferred • Deep customer empathy; you enjoy solving customer pain points and needs • Technical acuity; must be able to to understand, utilize, and explain our online casting/hiring technology • Ability to translate technical language to a non-technical audience • Experience with customer support and segmentation, and strategizing effective communication and positioning for each unique segment • Strong analytical skills; you are able assemble and interpret data, create executive summaries, and deliver actionable insights • Advanced written and verbal communication skills that can be tailored to suit a variety of individual personalities and levels of seniority • Excellent project management skills; you are able to work autonomously, maintain detailed records, and be attentive and responsive to client communication • Proven ability to solve a wide variety of unstructured challenges

Benefits

• Cast & Crew provides a comprehensive package of employee benefits including: Medical • Dental • Vision • PTO • health and wellness programs • employee discounts • more!