Director - Professional Services PMO

March 26

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Cayuse

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Cayuse is a leading provider of research administration software, catering to over 670 top global research organizations. Their connected cloud platform aims to modernize research administration by addressing various administrative challenges, enhancing risk management, resource management, and security in research settings. Cayuse's software solutions are designed to minimize risk, maximize efficiency, and optimize planning for data-driven organizations, serving administrators, researchers, and leadership teams. Their solutions include tools for fund management, ethics and oversight compliance, hazard safety, and training records, making it easy to manage billions in research funds.

Research administration software and services • SaaS for research administration • Electronic submission of federal grant applications • Electronic Research Administration • Research Management

201 - 500 employees

☁️ SaaS

📋 Compliance

⚡ Productivity

📋 Description

•Cayuse’s Director of Professional Services PMO is a customer-facing role that oversees the Project Management Office (PMO) team. •Responsibilities include establishing PMO processes, standards, and communication strategies that prioritize customer satisfaction and profitability. •Build and maintain strong relationships with key client stakeholders, understanding their business objectives and priorities. •Lead the PMO team in managing project execution, ensuring adherence to established methodologies, timelines, and budgets. •Design and implement customer-centric PMO processes, including standardized reporting, communication channels, and project governance frameworks. •Collaborate with internal teams (sales, development, operations) to ensure seamless project handoffs and customer satisfaction. •Participate in pre-sales activities, providing project scope definition and cost estimations to potential clients. •Promote an inclusive work environment by valuing employee differences and contributions, providing opportunities for employees to be heard, and ensuring decisions that affect the team are transparent and equitable.

🎯 Requirements

•Master’s degree in Business Administration, or related field required. •A minimum of 10 years of project management experience preferred. •PMP or PgMP highly desired. •Expert‐level knowledge of project and change management, methodologies, techniques, processes (e.g., Project and Portfolio Management Methodology – PPM). •Flexible, adaptable and resourceful when managing changing timelines and multiple deliverables. •Demonstrated leadership ability to establish and manage a high-performance team. •Motivated to build relationships at executive levels with technology, solutions, customers and vendor groups. •Ability to influence without authority.

🏖️ Benefits

•Competitive Medical Benefits (PPO + HSA available) •Vision, Dental, Short-Term Disability fully covered by Cayuse •Unlimited PTO + Holidays + Flexible Work Schedule •Remote Work Stipend •Equal Paid Parental Leave •401k with Employer Matching •Quarterly Wellness Reimbursement •Remote Work Environment, supporting the Ultimate Employee Experience