Sales and Implementation Specialist

2 days ago

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CCC Intelligent Solutions

WebsiteLinkedInAll Job Openings

Enterprise SaaS • Analytics • Software • P&C Insurance • Autos

1001 - 5000 employees

Founded 1980

Description

• The Sales & Implementation Specialist is responsible for closing customer sales and implementing new product offerings. • Work with small collision repair businesses to understand their business needs. • Own the onboarding process from start to finish including the customers’ first time use of the new product. • Develop comprehensive launch plans for each customer including implementation and support initiatives. • Execute pre-launch campaigns to generate early interest and drive sales pipeline. • Manage customer relationships and secure strategic alliances to amplify reach and accelerate adoption. • Act as the trusted advisor taking responsibility for communication with the client throughout the sale closing, implementation, and initial service processes. • Develop and implement a scalable onboarding process for new customers, ensuring smooth product adoption and positive first impressions. • Provide customer training including value-based product coaching. • Monitor key performance indicators (KPIs) and analyze customer data to identify areas for improvement. • Investigate, problem solve, research, and provide resolutions to customer questions and issues. • Continuously iterate and improve the sales, implementation, and service processes based on data and customer insights. • Partner with CCC ONE product team to improve customer-facing product functionality and internal implementation tooling.

Requirements

• Minimum 5-7 years of Project Management and SaaS Implementation experience with managing, running, and implementation of a payroll system. • Bachelor's degree in business, marketing, technology, or a related field. • Experience in lieu of degree is acceptable. • Proven track record of successfully launching and scaling new SaaS products. • Intermediate Payroll experience required. • Advanced Collision Repair Payroll experience preferred. • Familiarity with Agile methodologies and project management tools. • Passion for our industry and our mission to deliver cutting-edge SaaS solutions. • CCC ONE experience preferred. • Client-facing experience. • Deep empathy and willingness to go above and beyond for the customer. • Strong understanding of the entire sales, implementation, and customer service lifecycle. • Deep knowledge of Excel and are comfortable with large data sets. • Comfortable in a fast-paced environment where processes and products change often. • High attention to detail and strong organizational habits. • Excellent communication, presentation, and interpersonal skills. • Skilled in problem-solving, dealing with ambiguity, and cross-team communication. • Self-motivated and comfortable working collaboratively and autonomously - excited about striving toward team and individual metrics. • You have a deep sense of ownership and sense of urgency around all the work you do. • You love complex systems with rules that vary from state-to-state and even town-to-town. • Ability to demonstrate good judgment. • You set high standards for yourself and have exceptional interpersonal skills. • Ability to adapt to a dynamic and growing organization.

Benefits

• 401K Match • Paid time off • Annual Incentive Plan • Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups