Senior Customer Success Manager
October 24
Description
• Assists clients with defining their business success strategy around CDK solutions • Maintains established relationships with dealership management and have a reputation for being a trusted expert on CDK products • Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities • Prepares client specific reports and presentations for the purposes of educating and driving growth and adoption of CDK applications in the client’s organization • Identifies trends and help solution for identified gaps using analytics • Key business partner with Sales that helps define opportunities to grow our business with the client • Mentors fellow CDK associates when needed on best practices to engage and solution for client needs • Ability to successfully identify and implement strategies for retaining “at risk” clients • Identifies opportunities and create a plan for addressing educational & utilization needs for dealership staff • Mentors and trains junior staff on risk mitigation strategies, client recommendations and best practices when needed • Contribute and take ownership of various projects within CDK both internally and for our clients
Requirements
• Must be fluently Bilingual in English & French • Minimum 5 years of Customer Success Services or Sales experience preferably in an Auto Dealership environment • Outstanding communication skills, verbally and written. • Ability to work and influence across all levels of the dealership focused on Executive Leaders • Knowledge of CDK applications DRIVE, CDK Service, CRM and Modern Retail (Roadster) • In-depth knowledge of dealership operations • Ability to build trusted relationships with Dealership Leaders • Self-motivated to learn & develop professionally for career growth • B2B or account management in a similar industry • BA/BS preferred • Ability to Prioritize multiple duties & projects with a High sense of urgency • Ability to travel when needed to clients and CDK meetings. (Up to 20%) • Good knowledge of using Totango and Salesforce
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