CWE Consultant

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CDW

WebsiteLinkedInAll Job Openings

Security • Cybersecurity • Health Tech • Retail Tech • Small Business Tech

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

Description

• Responding to inquiries assigned through the ServiceNow case management system within designated SLAs. • Leveraging knowledge base articles and resource guides to provide information and guide coworkers on how to complete processes and transactions in systems. • Instruct coworkers related to HR processes including on-boarding, off-boarding, payroll, general benefits inquiries, leaves of absence, verification of employment and unemployment claims processing. • Identifying opportunities for process or knowledge improvement as a direct result of the interaction with the coworker, refining the CWS portal to drive self service capabilities. • Provide best in class support by demonstrating our “Coworker First” pillar of our CWS Guiding Principles at all times. • Analyze, categorize, and log the received inquires according to defined procedures. • Complete necessary research to advance inquiries that are complex or have individual focus to next level of support or identified subject experts. • Support coworkers and leaders via the ServiceNow case management system, email, and calls where necessary. • Collaborate within CWS functions to identify and drive improvements of CWE service delivery and operational effectiveness. • Demonstrate exceptional judgment and discretion when dealing with highly sensitive requests, information, and data. • Adapt readily to changing priorities; offering solutions to challenges or problems as they occur. • Establish rapport, credibility, trust, and respect throughout the organization at all levels, and be viewed as a team player with exceptional communication and decision-making skills. • Participate in CWE project work as assigned by the leader. • Additional responsibilities as assigned by the leader.

Requirements

• Bachelor’s degree and 3+ years experience in HR OR 7 years experience in HR. • Solid understanding of procedures and concepts within HR and a basic knowledge in related job disciplines. • Demonstrates appropriate cross-functional interaction necessary for successful outcomes. • Provide quality results within required deadlines. • Handle sensitive and highly personal information daily and maintain confidentiality. • Understand and execute CWS procedures and policies. • Identify areas of process improvement or efficiency. • Strong communication (verbal, written and non-verbal), listening, and problem-solving skills. • Aptitude for helping coworkers while driving a positive coworker experience. • Excellent reading comprehension and demonstrated ability to thoroughly and thoughtfully respond to inquiries. • Experience with ServiceNow or other HR case and knowledge management tools.

Benefits

• Benefits overview: https://cdw.benefit-info.com/