Customer Program Manager

March 5

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Celestica

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Celestica is a global B2B leader in design, manufacturing and supply chain solutions for the world's most innovative companies. We work with the world’s leading brands to imagine, design and build industry-leading products and solve complex technology challenges that move the world forward. We’re involved in every part of the product journey – from how products are designed and engineered, sourced and supplied, to how they are manufactured and serviced.

Aerospace • Smart Energy • Enterprise and Cloud Solutions • Medical Devices • Supply Chain

10,000+ employees

Founded 1994

🤝 B2B

💰 Post-IPO Secondary on 2023-06

📋 Description

• Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller cust.accounts. • Works as a member of teams responsible for day-to-day activities of cust.accounts to ensure that product deliveries are on time and that projects/programs are on schedule. • Coordinates and hosts regular program tracking meetings with the cust. and internal account team members to ensure ongoing communication • With guidance from more experienced team members,manages current and planned programs to achieve planned revenue. • Develops plans to meet commitments and schedules for customers. • Supports sales team and GCBU with contents required for customer communications and business reviews • Develops action plans to correct out-of-plan conditions. • Communicates frequently with cust.to help ensure satisfaction with the company and the products. • Solicits performance feedback and communicates information to internal teams and dept's. • Prepares,distributes and analyzes cust.surveys and self-assessments. • Receives and resolves customer issues and complaints. • Acts as a customer advocate to drive prioritization of projects and responses to problems/issues. • Manages cust.account profitability. • Participates in forecasting, planning and monitoring of efficiency and execution of account strategies. • Participates in the pricing/bid preparation process and contract development and management • Provides performance reporting and analysis for monthly OPS Reviews and quarterly Cust.Performance Reviews. • Plays a key role in developing account sales strategies and in this capacity works directly with sales and marketing to implement with the customer.

🎯 Requirements

• Nine plus years of relevant experience • Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.