Cerbo EHR
Cerbo EHR is a comprehensive electronic health record (EHR) solution designed to optimize the management and operational efficiency of various medical practices. It caters to functional and integrative medicine, direct primary care, and cash-based practices, offering flexible and configurable tools for holistic patient care. Cerbo's platform supports features such as patient portals, secure billing, patient messaging, and practice management, and integrates with over 60 partners to streamline healthcare delivery. It enhances patient experiences through easy scheduling, secure communication, and robust charting capabilities. Cerbo aims to reduce administrative burdens, allowing healthcare providers to focus on patient care. It is particularly geared towards medical spas, aesthetics centers, and practices specializing in intravenous and bioidentical hormone replacement therapies.
Direct Pay • Functional Medicine • Concierge • Custom Forms • Patient Portal
Tier 2 Support Specialist - East Coast
January 29
Cerbo EHR
Cerbo EHR is a comprehensive electronic health record (EHR) solution designed to optimize the management and operational efficiency of various medical practices. It caters to functional and integrative medicine, direct primary care, and cash-based practices, offering flexible and configurable tools for holistic patient care. Cerbo's platform supports features such as patient portals, secure billing, patient messaging, and practice management, and integrates with over 60 partners to streamline healthcare delivery. It enhances patient experiences through easy scheduling, secure communication, and robust charting capabilities. Cerbo aims to reduce administrative burdens, allowing healthcare providers to focus on patient care. It is particularly geared towards medical spas, aesthetics centers, and practices specializing in intravenous and bioidentical hormone replacement therapies.
Direct Pay • Functional Medicine • Concierge • Custom Forms • Patient Portal
📋 Description
• Provide customer support directly to the users of our software and their patients • Provide customer support via phone, email, and our ticketing system (Freshdesk) • Resolve, triage, or escalate support issues as appropriate • Conduct screen-sharing calls to troubleshoot issues or answer questions • Create and/or update customer facing training materials as needed • Provide customer training, education, and process improvement where applicable • Continuously learn and become proficient with our software • Create a positive customer support experience
🎯 Requirements
• Excellent interpersonal skills, patience, and the ability to quickly gain proficiency with a complex EHR • Customer service experience • Experience in a healthcare setting • Aptitude for utilizing Freshdesk is a plus
🏖️ Benefits
• Competitive compensation based on experience • Comprehensive health, dental and vision benefits • 401(k) plan with matching company contribution • Short-term disability & long-term disability insurance • Paid Time Off policy and company holidays • Full suite of remote working tools and processes
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