Operations Manager

4 days ago

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Description

• Supervises the overall operations on the cross dock and offload/load processes, procedures and people • Maintain and execute the daily work plan to insure accuracy, efficiency, and timeliness of inbound/outbound load execution. • Maintain scheduling, discipline and performance management for the employees in the unloading/loading process. • Create and change dock workers schedules as dictated by demand and performance. • Continually monitor workloads throughout the department and actively pursue additional resource when justified. • Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules • Create initiatives and procedures that maximize organizational ability to service clients with the most efficiency possible. • Breakdown, verify and process worker’s activity logs. • Maintain and update the departmental communication log. • Generally, maintain an open and effective dialogue with all workers to insure fairness and clarity of understanding. • Create and maintain logs necessary to perform quick checks and assessments to ensure the highest quality. • Respond to complaints with thoroughness and accuracy. • Adhere to corporate and departmental policies and procedures • Ensures all workers have the required training through Carriers Edge (Manager/Supervisor Training Program) • Completion of all required training through Carriers Edge ( Manager/Supervisor Training Program) • Performs other duties as required

Requirements

• Management level experience leading a team preferred • Previous experience in warehouse/LTL environment an asset • Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling, freight negotiations and regulatory requirements) • Computer skills - Outlook, Excel, Word • Clean Criminal Record • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times • Able to work well under pressure • Flexible, able to deal with change • Strong attention to detail • Very organized, with excellent multi-tasking and problem solving skills • Excellent customer service/communication skills • Strong work ethic and positive team attitude