Account Manager

4 days ago

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CHG Healthcare

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Physician staffing • Nurse staffing • Allied health staffing • Credentialing • Culture

1001 - 5000

Description

• Manage day to day workflow on health care staffing needs between clients and CHG • Manage client relationships to ensure their satisfaction and that all their needs are met • Represent the organization in a variety of professional settings to promote the value of CHG and its brands • Create, interpret and present various reports to internal and external clients • Analyze and interpret data to identify gaps, improve processes and come up with solutions • Perform Single Point of Contact (SPOC) project related research, data and slide deck presentations with minimal guidance • Update and maintain all SPOC Excel and SharePoint spreadsheets with utmost accuracy on a daily basis • Clarify and resolve problems while maintaining strong internal and external relationships • Perform contract management activities according to existing procedures • Facilitate calls and meetings • Provide insights regarding business decisions about client contracts, amendments and process improvement • Go above and beyond to understand customer needs and then exceed their expectations • Drive effective communication with all sales and business partners to ensure maximum deliverability, grow market share and exceed sales goals • Contribute to a positive culture that fosters continuous process improvement and provide insight with best practices • Hold yourself accountable for meeting commitments and seeing results • Be an example of someone who lives the CHG Core Values at all times

Requirements

• Strong ability to listen and then inquire deeply into customer needs and expectations • Ability to ask valuable questions and seek out others’ perspectives • Ability to apply knowledge of the industry to advance CHG’s goals • Ability to work independently with little supervision • Ability to collaborate and drive results within a team environment • Ability to negotiate with and influence key stakeholders both internally and externally • Strong written and verbal communication skills • Strong proficiency with entire Microsoft Office Suite, familiarity with Salesforce and various database programs with a dedication for accuracy and attention to detail • Comfortable with client facing presentations and public speaking in a highly professional environment • Ability to create, process and present large amounts of documentation and business analytics • Excellent organizational and prioritization skills due to high level of multi-tasking requirements • Ability to travel quarterly to showcase CHG business proposals, analytics and core values

Benefits

• 401(k) retirement plan with company match • Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments. • Flexible work schedules - including work-from-home options available • Recognition programs with rewards including trips, cash, and paid time off • Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling • Tailored training resources including free LinkedIn learning courses • Volunteer time off and employee-driven matching grants • Tuition reimbursement programs