Strategic Client Success Executive

17 hours ago

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CHG Healthcare

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Physician staffing • Nurse staffing • Allied health staffing • Credentialing • Culture

1001 - 5000

Description

• The Locumsmart Client Success Manager is responsible for ensuring the implementation and utilization of the Locumsmart platform within Healthcare Organizations (HCO). • Collaborating internally with teams such as product, app support, delivery, implementation, and others to effectively resolve and enhance the experience for all users. • Supports oncoming HCOs to ensure all user satisfaction through ongoing development and adoption of the technology. • Identifies opportunities for Locumsmart’s success, track metrics, support internal alignment and train other client success managers if a leadership component is part of their role.

Requirements

• General understanding of technical requirements needed to implement and scale utilization of technology • Comfortable managing ambiguity and highly solutions oriented • Strong relationship building skills • Creativity is key in developing new processes, solving problems, and ensuring accountability • Ability to manage multiple projects and process changes as priorities shift • Exceptionally detail oriented • Highly skilled in organization and tracking toward goals and initiatives • Passion for bringing technology and innovation to customers • Highly effective communication skills met with enthusiasm, strength and transparency while instilling accountability, comradery and celebrating wins • Ability to solve problems independently and work with colleagues across the company at a variety of levels and functions • Positive attitude, approachable and ability to assume positive intent

Benefits

• 401(k) retirement plan with company match • Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments. • Flexible work schedules - including work-from-home options available • Recognition programs with rewards including trips, cash, and paid time off • Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling • Tailored training resources including free LinkedIn learning courses • Volunteer time off and employee-driven matching grants • Tuition reimbursement programs