Customer Success Specialist

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WarrCloud Inc.

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Description

• We are a well-funded start-up that has developed and commercialized a first-of-its-kind machine learning-enabled SaaS platform that automates warranty claims processing for franchise automotive dealerships and OEMs. • If you have ever wanted to work for an exciting and fast-growing company in the automotive software space then this is the job for you! • We are a first-to-market leader experiencing rapid growth and are seeking an experienced Customer Success Specialist. • At WarrCloud, we’re committed to excellence in customer support and innovation within the automotive industry. • We empower our team members to make a meaningful impact on dealership success, supporting personal growth and a collaborative, customer-centric culture. • As a Customer Success Specialist (CSS) at WarrCloud, you’ll be a strategic advisor and trusted partner for our dealership clients, helping them unlock the full potential of WarrCloud’s solutions along with improving the dealership operations. • You will drive product adoption, customer satisfaction, and long-term loyalty by building strong relationships, addressing customer needs, and facilitating engagement. • This role is pivotal in transforming how dealerships leverage technology for improved operational efficiency and customer satisfaction.

Requirements

• CSS Level 1 • 2+ years in customer success or account management, ideally within the automotive industry. • A thirst for knowledge, ability to learn quickly and easily grasp new software applications and ideas. • Proven ability to build relationships and communicate effectively. • Strong organizational skills with a commitment to follow through. • Preferred background in Automotive Warranty Processing. • CSS Level 2 • 5+ years in customer success, with experience in both dealership and executive-level interactions. • In-depth knowledge of Fixed Operations and experience in the automotive industry. • Bachelors in Communication or Equivalent Work Experience.

Benefits

• As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date. • You get to enjoy 10 days of Paid Time Off per year. • We also recognize 10 major holidays per year. • Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet, use of personal phone, and ink and paper replenishments.