Client Success Associate

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NextPatient

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Description

Support clients. Monitor and respond to incoming support tickets, ensure clients’ issues are resolved quickly and efficiently. Become a product expert. Learn NextPatient’s software inside and out, and help clients get the most out of our platform through training and troubleshooting. Collaborate with account managers. Assist with onboarding new accounts, resolving technical issues, and configuring client accounts to meet their needs. Assist with process improvement. Identify opportunities for product improvements, enhance documentation, and support the team in maintaining clients’ regulatory requirements. Expand your skill set. This is a learning-intensive role with the opportunity to develop skills in customer success, technical troubleshooting, and product management. As you grow, you’ll be able to take on more responsibility.

Requirements

1-3 years of experience in a customer-facing, support, or technical role (ideal for those early in their career)•A college degree•Strong problem-solving and communication skills, with the ability to listen, troubleshoot, and follow-up effectively•A sense of urgency and the ability to work independently and remotely•Healthcare experience is a plus but not required — what’s more important is your ability and willingness to learn•A passion for learning and development — this is a role that will evolve as you do

Benefits

Full benefits (medical, dental, vision)•401(k) with company match•Flexible PTO