Technical Incident Manager

March 19

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Chime

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Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

1001 - 5000 employees

Founded 2013

💳 Fintech

📋 Description

• At Chime, we unite everyday people to unlock their financial progress. To do this we need systems that are highly resilient and available and human & technical systems. That’s where you come in. You will be an early member of our growing Technical Incident Response team to help Chime improve our readiness, response and drive organizational change from incidents. • Run our Learning From Incidents Program both raising the quality of incident reviews conducted by many Chimers, and lead by example in doing the reviews for major incidents. • Participate in our primary first responder program as an Incident Coordinator. • Make the organization more effective through thoughtful & pragmatic application of useful tools, patterns, and process • Interface and collaborate with all of our Engineering, Product teams in addition to a wide range of teams through Chime. • Work across Chime to develop and articulate a vision of healthy, empathic and balanced response culture.

🎯 Requirements

• Been a first responder in an On Call environment for 3+ years. Or, extensive experience as functional on call (eg Engineering rotation). During this time you have led, coordinated or played major roles in high severity outages. • 1+ Year of experience conducting technical incident analysis and facilitating learning reviews with multiple partners. In analysis, you have driven learning and change by looking deeper than single root causes, and focused on understanding multiple diverse perspectives to build incident narratives • Ideal but not required: Experience using Incident Analysis tools (like Jeli.io) and familiarity with their Howie Guide. • Experience using common engineering insights tools (eg DataDog, PagerDuty etc) to understand how an incident occurred. • Experience partnering with Eng teams leading and driving technical discussions. While this may include having been an Engineer, this is not required. • Strong communication skills including developing training materials and VP level presentations.

🏖️ Benefits

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote • Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit • Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • 1% of your time off to support local community organizations of your choice • Annual wellness stipend to use towards eligible wellness related expenses • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • In-person and virtual events to connect with your fellow Chimers, think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress