Onboarding Specialist

2 days ago

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Cin7

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Inventory Management • Point of Sale • Multi-Channel • Wholesale B2B • Warehouse Management

201 - 500

💰 Private Equity Round on 2019-09

Description

• As an Onboarding Specialist at Cin7, you’ll provide unparalleled project management for our customers who have purchased the Cin7 solution to get it up and running. • You’ll empower them to streamline their businesses by managing all implementation aspects, including scoping, timeframes, quality assurance, training, liaising with stakeholders, integrating the solution into their infrastructure and workflow, and process mapping for efficient product usage. • Our goal is to build the best customer onboarding department on the planet, and you will help us do that!

Requirements

• Project Management experience and the ability to manage 15+ small-medium sized projects at any given time. • Outstanding communication and conflict resolution skills • A professional, reliable disposition, with the ability to deliver a high standard of customer service; comfortable working independently. • A customer service champion mentality with a love for seeing your customers thrive • Self-motivation, strong organizational skills, and the ability to be proactive in progressing multiple onboarding projects at the same time. • A passion for always bringing your best to any task. • Technical skills to solve problems and implement changes. • Comfort with public speaking and leading group onboarding sessions with up to 15 customers.

Benefits

• Competitive benefits include medical, dental, vision, and a 401k company match program. • A flexible PTO policy allowing you the time you need to recharge. • A diverse team, where everyone helps each other and inclusion is a core value. • Remote work flexibility allows you to maintain a work-life balance in a way that suits your needs. • Frequent company-sponsored events so you can get to know your coworkers.