Customer Support Specialist

5 days ago

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CipherHealth

WebsiteLinkedInAll Job Openings

Patient Engagement • Care Coordination • Patient Communication • Proactive Outreach • Patient Rounding

51 - 200

💰 Debt Financing on 2020-08

Description

• CipherHealth is an award-winning digital patient engagement company. • Responsible for solving end user support tickets. • Collaborate with different departments internally to improve the customer experience. • Excellent support experience prioritized for customers.

Requirements

• Adept problem-solving skills with the ability to deconstruct advanced concepts • Exceptional attention to detail and unwavering commitment to excellence • Strong understanding of CRM systems (Familiarity with Salesforce Service Cloud is a bonus) • An enthusiastic mindset for delivering outstanding support experience to our customers • Comfort in coordinating and delivering on numerous technical projects with varied stakeholders • Innovative thinking with the capacity to determine (in technical terms) diverse stakeholders' requirements • Independent working style, capable of making informed decisions with minimal supervision • Stellar teamwork attitude with effective written/verbal communication skills; ability to connect with both technical and non-technical teams, demonstrating strong empathy and evaluating risks

Benefits

• Competitive/equitable salary, bonus or commissions, and equity • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium) • HSA/FSA plans • Short and Long-Term Disability • Life and Personal Accident Insurance • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases • Weekly virtual yoga classes • Employee Assistance Program (EAP) • Adoption Assistance • 401(k) at three months of employment — with a match upon enrollment! • Discretionary PTO + 13 paid holidays • Competitive paid parental leave and flexible return to work policy • Generous Employee Referral Program - earn cash for each employee referral that is hired • Yearly Cipher-versary stipend • Ci-Phives - receive public kudos and gift cards from peers and managers • CARE2 Values • Bi-Weekly All Hands Meetings • $30/employee monthly “Fundowment” for team bonding events • Employee Resource Groups such as Rainbow Room and BIPOC Group • Yearly donations to organizations that contribute to a more equitable world • Weekly Lunch & Learns and robust onboarding / training programs • Remote-first team: $50 per month reimbursement in your check for WFH expenses • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire