Customer Service Specialist - Overnight
5 days ago
Description
• HONK is a fast growing technology company disrupting the roadside assistance space. • We are seeking energetic, service oriented Customer Service Specialists in our Overnight/Late shifts for our Call Center Operations team who are interested in full-time, virtual/work from home careers. • Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. • Operations Specialists are required to think on their feet and respond quickly in any given situation. • HONK is a 24x7 environment and we have several full-time shifts available.
Requirements
• Experience in a customer facing environment resolving issues over the phone • The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations • Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure • Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach) • Fluency in English. Spanish a plus
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