Customer Success Manager

2 days ago

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CivicPlus

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501 - 1000

Description

• The Customer Success Manager plays a critical role in customer retention and satisfaction. • Maintain the retention of existing customer base with high level of satisfaction. • Clearly and succinctly communicate the company’s value proposition via remote meetings, phone calls, and through email. • Perform demonstrations of modules or new functionality. • Provide customers resources to promote best practices for product use. • Identify new sales opportunities during customer interactions. • Complete communications with assigned customers in required timeframe. • Analyze and compile accurate responses for customer requests. • Act as an escalation point for customer feedback or concerns.

Requirements

• Strong persuasive, analytical and interpersonal skills. • Strong and consistent phone presence. • Customer-focused with ability to anticipate customer needs and concerns. • Ability to prioritize multiple tasks / deadlines. • Must have professional level written and oral communication skills. • Ability to have tough conversations that balance the needs of our customers and company.

Benefits

• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan • and more.