Customer Success Manager

2 days ago

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Everyday Health

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Description

• Manage portfolio of ad campaigns and ensure high performance. • Provide regular feedback to clients and stakeholders. • Track campaign performance and make optimizations. • Build and maintain trusted partnerships with clients. • Update Salesforce and manage billing reconciliation.

Requirements

• 4+ years of client service or account management experience, preferably in digital marketing. • Proven track record of success building strong relationships with internal and external customers. • Passion for translating data into action and uncovering opportunities in the details. • Project management skills with the ability to influence and leverage internal resources. • Self-motivated with ability to multi-task and desire to learn quickly. • Positive attitude that conveys enthusiasm to clients. • Familiarity with display advertising, direct response marketing, and lead generation. • Experience with G Suite, Salesforce, and Google Analytics. • BA/BS degree. • Strong proficiency in Excel and Power Point, excellent verbal and written communication skills.

Benefits

• Robust health and wellness benefits including medical, dental, vision, life and disability benefits. • Flexible Spending accounts. • 401(k) with company match. • Employee Stock Purchase Plan. • Pregnancy and Parental leave. • Family Planning Support via Maven. • Flexible Time Off. • Volunteer Time Off. • Fitness Reimbursement. • Employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events.