Director of Professional Services - Web Solutions

2 days ago

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CivicPlus

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Government Websites • Digital Community Engagement • Website Design and Hosting • Parks and Rec Management • Agenda and Meeting Management

501 - 1000 employees

Founded 2001

📋 Compliance

🏛️ Government

☁️ SaaS

Description

• Lead the strategic vision, development, and delivery of high-impact web solutions that align with business objectives. • Oversee end-to-end web project management, including client interactions, technical execution, and cross-functional collaboration. • Maintain a client-first focus by cultivating strong relationships with key stakeholders. • Drive continuous improvement by monitoring, analyzing, and reporting on web performance metrics. • Champion operational efficiencies by identifying process improvements, implementing change management strategies, and optimizing workflows. • Stay at the forefront of industry trends, identifying emerging technologies and evaluating their applicability to enhance CivicPlus’s solutions.

Requirements

• Bachelor’s degree in Computer Science, Web Development, or a related field; an advanced degree or relevant certifications preferred. • Minimum of 8+ years in web development or digital solutions, with at least 5 years in leadership roles overseeing multi-functional teams. • Demonstrated experience driving strategic initiatives and leading change in a dynamic, fast-paced environment. • Proven track record of delivering high-impact, web-based solutions that meet organizational and client objectives. • In-depth knowledge of web-based CRM, CMS platforms, and project management software. • Strong proficiency in HTML, CSS, JavaScript, and modern web frameworks. • Exceptional ability to motivate and lead diverse teams, fostering collaboration across departments. • Skilled in managing priorities, meeting goals, and driving alignment in complex, multi-faceted projects. • Strong interpersonal and communication skills, with a demonstrated ability to build and maintain long-term client relationships. • Experienced in setting and managing client expectations, delivering updates, and addressing challenges with professionalism. • Expertise in data-driven decision-making, performance tracking, and leveraging insights to enhance outcomes. • Strategic mindset with a focus on operational efficiency and the ability to implement process improvements that drive results.

Benefits

• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan • and more.