Senior Customer Success Manager - EMEA

August 1

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Clari

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Clari's Revenue Platform is purpose-built to run revenue. Stop revenue leak and drive revenue precision. We're hiring!

Sales • Analytics • CRM • Data Science • Enterprise Software

501 - 1000

💰 $225M Series F on 2022-01

Description

• Deliver valuable outcomes for Enterprise and Commercial customers and build strong customer advocates by maintaining high levels of adoption and engagement • Advise customers on best practices for optimising their revenue operations by leveraging the Clari platform while staying up to date on industry trends • Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle • Use a data driven approach and Clari technology to review portfolio and health indicators, with a view to identifying growth opportunities or potential risk in partnership with the Account Management teams • Coordinate and deliver tailored enablement groups of end-users to 1:1 revenue leader to ensure confidence in the platform and cultivate customer accountability • Run and facilitate in-person or virtual workshops to map out customer revenue objectives, cadences and workflows to help them optimise their ‘go to market’ functions • Maintain regular customer cadences to foster partnership with customers, jointly with the Account Management team (e.g., Check-Ins, Executive Business Reviews) • Drive effective discovery with customers to gain insight into their business needs or revenue objectives • Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven • Ability to advise on change management best practices to help customers adopt new technologies effectively and reduce time to value • Provide oversight and escalation management to help resolve important customer issues in collaboration with other Clari teams (Support, Product & Engineering, Professional Services, etc.)

Requirements

• 4+ years experience in B2B SaaS Customer Success, Solutions or Business Consultant or Solutions Engineering roles • Experience and knowledge with Salesforce required • Experience within Revenue Operations (including strategy, processes or tech stack) preferred • Experience with sale engagement platforms and their usage in ‘go to market’ functions preferred • Track record of customer retention and growth by driving adoption, engagement, and experience • Manage own portfolio and additional projects and be able to prioritise work effectively • Aptitude for learning software and staying current on industry best practices • Excellent communication skills both internally and externally • Comfortable learning in a dynamic, fast-paced environment and being able to handle ambiguity with a positive attitude • Consistent diplomacy and poise while working through customer issues and escalations • Work with cross-functional partners on various internal projects and playbooks

Benefits

• Team-bonding activities and company-wide events • Flexible working hours and remote opportunities • Annual Well-being and Professional Development Stipends • Private Healthcare • Pension • Paid maternity and paternity leave • Stock options