Senior Customer Success Manager

6 days ago

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Clari

WebsiteLinkedInAll Job Openings

Sales • Analytics • CRM • Data Science • Enterprise Software

501 - 1000

💰 $225M Series F on 2022-01

Description

• Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. • The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. • Clari is seeking a passionate, results-oriented Senior Customer Success Manager (“CSM”) to join our EMEA team. • At Clari, our mission is to transform our clients’ revenue operations to be connected, efficient and predictable. • As a CSM, you will act as the trusted revenue advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journey.

Requirements

• 5+ years experience in B2B SaaS Customer Success, Solutions or Business Consultant or Solutions Engineering roles • Experience and knowledge with Salesforce required • Experience within Revenue Operations (including strategy, processes, or tech stack) preferred • Experience with sale engagement platforms and their usage in ‘go to market’ functions preferred • Track record of customer retention and growth by driving adoption, engagement, and experience • Manage own portfolio and additional projects and be able to prioritize work effectively • Aptitude for learning software and staying current on industry best practices • Excellent communication skills both internally and externally • Comfortable learning in a dynamic, fast-paced environment and being able to handle ambiguity with a positive attitude • Consistent diplomacy and poise while working through customer issues and escalations • Work with cross-functional partners on various internal projects and playbooks

Benefits

• Team-bonding activities and company-wide events • Flexible working hours and remote opportunities • Annual Well-being and Professional Development Stipends • Private Healthcare • PensionPaid maternity and paternity leave • Stock options