Senior Customer Success Manager

September 12

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Clari

WebsiteLinkedInAll Job Openings

Sales • Analytics • CRM • Data Science • Enterprise Software

501 - 1000

💰 $225M Series F on 2022-01

Description

• Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle • Understand the top revenue-related initiatives and associated KPIs for the customers in your portfolio and form a strong point of view on how Clari can help them achieve those goals • Build strong relationships across all levels of our customer's businesses - from individual Clari Admins up to VPs and CROs • Develop deep product expertise and understand how Clari fits into the broader eco system of tools, data and systems • Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams • Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability • Conduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews) • Resolve customer issues either alone or in collaboration with other Clari teams (Support, Customer Success Operations, & Product) • Help resolve customer issues, requiring technical knowledge of the Clari platform • Represent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requests • Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven • Drive customer advocacy in the form of references, referrals, and case studies • Contribute towards a strong, collaborative team environment • Manage multiple priorities while maintaining strict attention to details

Requirements

• 5+ years experience in B2B SaaS Customer Success roles • Experience with Revenue Operations and Salesforce preferred • Verifiable track record of customer retention and growth by driving adoption, engagement, and experience • Aptitude for learning software and staying current on industry best practices • Ability to explain complex data relationships and technical issues in non-technical terms • Comfortable learning in a dynamic, fast-paced environment • Consistent diplomacy and poise while working through customer issues and escalations • Unrivaled sense of ownership, dedication, and passion for helping customers realize maximum value

Benefits

• Remote-first with opportunities to work and celebrate in person • Medical, dental, vision, short & long-term disability, Life insurance, and EAP • Mental health support provided by Modern Health • Pre-IPO stock options • Well being and professional development funds • Retirement 401(k) plan • 100% paid parental leave, plus fertility and family planning support provided by Maven • Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays • Focus on culture: Charitable giving match, plus in-person and virtual events