Contact Center Account Manager

November 15

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CLEAResult

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energy optimization • energy efficiency program design • implementation • market transformation • benchmarking

1001 - 5000 employees

Founded 2003

⚡ Energy

📚 Education

💰 Private Equity Round on 2013-06

Description

• Possess excellent internal written and verbal communication skills, and willingness to be persistent. • Represent CLEAResult professionally and uphold CLEAResult ideals when interacting with clients and internal stakeholders. • Make compelling arguments in promoting ICS services or innovative offerings. • Apply Project Management Fundamentals – Organization, Coordination, Time Management, Problem/Project Ownership • Ensure the success of services and assistance provided to internal teams. • Be highly detailed and independent in exercising judgment for matters concerning program implementation, including staffing adjustments, process improvements, training needs, reporting, etc. • Negotiate between multiple teams with potentially competing requests to ensure successful delivery of agreed-upon services. • Demonstrate agility and creative problem-solving to solve problems collaboratively. • Ensure adherence to protocols, including using CLEAResult systems, documents, and tools. • Work with department team members to ensure departments meet program goals and deliverables are met. • Identify, and escalate issues or areas of concern for program or department performance to the appropriate managers or supervisors, and develop and implement strategies to address those issues or areas of concern. • Thorough understanding of CLEAResult program designs, workflows, and strategies.

Requirements

• 5-8 years relevant industry experience • Bachelor’s degree preferred. Relevant industry certifications could replace work experience. • Experience with Salesforce preferred.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career