Customer Success Manager - Construction SaaS

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Clearstory.build

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The Industry’s Only Change Order Communication Tool that Reduces Risk for All Stakeholders

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Description

• The Customer Success Manager will own customer success from launch, adoption, to growth. • The role involves training and onboarding end users and working with executive contacts. • You'll help create departmental playbooks and collaborate with Product, Sales, and Marketing teams. • Weekly activities include strategy meetings, feature request reviews, and demos.

Requirements

• Experience in the construction industry as a General Contractor PM or PE • Ability to lead strategically and paint a vision that inspires and motivates the team, while also being extremely detail-oriented and getting in the weeds • Strong stakeholder management and executive communication skills • Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams (Sales, Marketing, Product, Finance, Legal) across the company • Ability to influence and challenge conventional wisdom • 4+ years of relevant industry or role experience. • Proven track record of demonstrated ability to project manage and create relationships • Excellent verbal and written communication skills • Experience and contribution to the building of our enterprise customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product • Close collaboration with the executive leadership team • Ability to work with a new product category that has already found product market fit • Experience at a venture backed growth startup

Benefits

• Flexible remote work • Competitive market-rate salary for a Series B company • Subsidized healthcare, vision, and dental • Early equity!