Director, Client Success

3 days ago

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Cleerly

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Healthcare Technology • AI • Cardiology • Digital Healthcare • Personalized Health

51 - 200

💰 $223M Series C on 2022-07

Description

• Cleerly is seeking an experienced and dynamic Director of Client Success to lead and scale our Client Success organization. • This is a critical and foundational role, which is focused on managing day-to-day communication, acting as the main liaison between the client and our internal Cleerly teams. • The Director will be responsible for building the team from the ground up and must be comfortable taking on a "player coach" role, where they will both lead and actively participate in day-to-day client success activities. • Manage various sales verticals, including hospitals/health systems, cardiology practices, partnerships, providers, and imaging centers. • The ideal candidate will have a demonstrated track record of building and leading a successful Client Success organization with a focus on client retention, satisfaction, and expansion.

Requirements

• Bachelor’s degree in Business, or a related field. A Master’s degree is a plus. • Minimum of 8-10 years of experience in client success manager, account management, or a related field, with at least 5 years in a leadership role. • Demonstrated experience building and scaling a Client Success organization from the ground up. • Proven track record of managing client success across multiple sales verticals, particularly in healthcare settings. • Strong understanding of the healthcare industry, particularly in cardiology, imaging, and healthcare technology. • Excellent leadership and team management skills with a proven ability to inspire and motivate teams. • Experience as a "player-coach," comfortable leading while also engaging in the hands-on execution of client success activities. • Exceptional client relationship management skills with the ability to engage with C-level executives and key stakeholders. • Data driven mindset with the ability to analyze metrics and make informed decisions. • Travel expected 25%.

Benefits

• Cleerly offers a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. • Stock options and a 401(k) match program. • Company-wide holidays, a winter break, and a self-managed PTO policy. • Wellness, home office and learning & development stipends. • Parental leave benefits for new parents.