Customer Success Manager

22 hours ago

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QA Ltd

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training • learning • leadership and management skills • cyber security • IT training

1001 - 5000

Description

• Main owner of client accounts responsible for developing strong relationships, platform adoption, customer satisfaction, revenue retention, and growth. • Set up curricula and programs with clients, define digital skills gaps, and training goals. • Embed as a trusted advisor, deepening relationships with key stakeholders to achieve success goals. • Drive license activation and high engagement with product and content, manage revenue retention and ensure high rates.

Requirements

• Proven track record in onboarding, driving user adoption, developing mutual success plans, managing revenue retention and renewals. • Experience with expansion leads and partnering on growth strategies. • Strong in proactive value management, consultative selling, and creating business cases for executives, renewal negotiations, and qualifying expansion lead opportunities. • Foundational familiarity with Cloud Platform, Cyber Security, IT Service Management, Dev Ops, E-Commerce to engage with Technology, Product and Marketing functional leaders about learning goals. • Demonstrable proof of recent learning (e.g., vendor certification, university course).

Benefits

• 4 weeks of vacation per year, goes up to 5 weeks after 2 years • 5 sick days • 2 volunteer days • 3 professional development days • 12 US holidays • 3% match on the 401k, goes up to 4% after two years, no vest • Medical, dental and vision through Aetna - basic plans paid by the company for the employee, there is an employee contribution if premium plan is chosen and/or family members added • FSAs, HSA (with one medical plan), supplemental insurances • $30/month cell phone reimbursement • $200 equipment stipend every two years • Pre-tax commuter benefits to those based out of NYC office