Customer Success Manager

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Mattermost

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💰 $50M Series B on 2019-06

Description

• Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. • We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks, to the U.S. Department of Defense and governmental agencies around the world. • Our self-hosted and cloud offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, audio calling and screen share on an open core platform vetted and deployed by the world’s most secure and mission critical organizations. • We co-build the future of collaboration with over 4,000 open source project contributors who’ve provided over 30,000 code improvements towards our shared product vision, which is translated into 20 languages. • Mattermost is seeking an innovative, customer-obsessed Customer Success Manager to help customers drive maximum value from their Mattermost investment. • Focusing on the enterprise market segment, this role is responsible for building relationships with Mattermost's customers in the US Public Sector and ensuring a successful customer journey and great user experience. • Working closely with internal stakeholders (Enterprise reps, Customer Engineer, Marketing, R&D), this role will cover the US Public Sector. Mattermost is a remote-only company so the location can be anywhere in North America.

Requirements

• Proven track record of successfully developing and managing customer relationships, including executive relationships within the customer organizations • Understand Open Source apps and their monetization. • Strong knowledge of the DevOps market and ecosystem • Above average technical knowledge (Cloud technologies, Enterprise security, SAML, SSO, Mobile apps) • Deep experience with Salesforce, Outreach and Looker. • Experience discovering key goals and steering customer stakeholders with account success plans • Excellent communication and presentation skills, including building, analyzing, and interpreting customer data to influence stakeholder decision making • Ability to work cross-functional, and lead through influence • Passion for education and teaching customers how to be successful • Customer obsession and empathy • Prefer experience working with customers in the US Public Sector