Technical Manager - Salesforce

November 20

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Cloudera

WebsiteLinkedInAll Job Openings

Big Data • Cloud Computing • machine learning • cloud • Analytics

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 $4.1M Venture Round on 2013-01

Description

• At Cloudera, we empower people to transform complex data into clear and actionable insights. • The mission of the Technical Manager, Field & Support Systems is to drive innovation and continuous improvement. • You will be the Technical & People Manager for the delivery pillar comprising both internal and Managed Services resources. • Responsible for working with key Sales, Support, and Customer experience business stakeholders to ensure solutions meet business and customer needs. • The Technical Manager will work closely with Solutions and Support Manager to identify, recommend, develop, implement, and support technology solutions. • Ensure any necessary application customizations meet the needs of our end users and service level agreements are met. • Deliver solutions on Service Cloud, Sales Cloud, Experience Cloud, CPQ and other elements of the Salesforce stack. • Lead the application life cycle from technical design to automated testing and deployment. • Provide technical leadership and guidance on projects, ensuring best practices are adhered to. • Cultivate and disseminate knowledge of application-usage best practices. • Coach and empower direct reports to deliver best in class technology solutions.

Requirements

• B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering or related field (M.A. or M.S. preferred) • Salesforce developer certifications • Minimum of five years of experience in IT Application Management • Experience managing technical teams - onshore/offshore, internal/external • Experience in working with cross-functional project teams to deliver solutions • Experience with Agile project management and delivery • Experience estimating project costs and managing annual budgets • Experience with other sales-oriented platforms or Salesforce add-on packages for prospecting, forecasting, CPQ, channel management, account and territory planning, and data quality • Ability to adjust and set priorities to meet deadlines • Ability to effectively managing system support/ helpdesk and/or development teams • Strong written and verbal communication skills, including presentation skills • Strong persuasion and negotiation skills, including conflict resolution skills • Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management and others outside the organization • Highly self-motivated and directed and able to drive large-scale projects • Excellent analytical, mathematical, and creative problem-solving skills • Strong customer service orientation • Willingness and ability to travel to remote office locations (4x/year) • Proficiency with G-Suite and/or Microsoft Office products

Benefits

• Generous PTO Policy • Support work life balance with Unplugged Days • Flexible WFH Policy • Mental & Physical Wellness programs • Phone and Internet Reimbursement program • Access to Continued Career Development • Comprehensive Benefits and Competitive Packages • Paid Volunteer Time • Employee Resource Groups