Manager, Trial Experience
November 13
Description
• About HighLevel: • HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. • With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. • Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home. • As the Manager of the Trial Experience Team, you will be at the forefront of having value driven conversations with customer-facing employees and leads. • You will lead and develop your team, bringing strategic thinking and organization to the role. • You will monitor and drive your team’s KPIs, thriving in a high-accountability environment and leveraging your expertise in managing individuals and teams. • You will ensure exceptional engagement from the start of trials and foster a results-oriented, collaborative environment. • By developing a team of knowledgeable experts, you will provide customers with strategic insights, ensuring their success and alignment with business strategies.
Requirements
• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred • 5+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred • 3+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required • You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you • A strong technical aptitude to help our users succeed with the HighLevel software • Strong collaboration, time-management and prioritization skills are critical to the success of this role • The ability to build and maintain strong relationships internally with senior leadership, teams and customers • Strong experience using data/analytics tools to solve problems, measure the impact of your work, develop new projects and drive demonstrable customer and team success • Ability to collaborate and influence cross-functional teams and champion new concepts and ideas • Demonstrated approach to problem solving and conflict management • Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results • Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports • Ability to develop and maintain deep knowledge of customers, data, business, and markets • Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral • Experience working with and or ability to learn the use of various CRM Systems • Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO • Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media
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