Director of Customer Education

September 27

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Cloudinary

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Images • Cloud • Media • Internet • Video

201 - 500

💰 $100M Secondary Market on 2022-02

Description

• Cloudinary was founded in 2012 to solve a simple problem: making it an easy platform to manage images & videos. • Cloudinary is now the foundational technology for all images and videos on the internet. • We provide robust, flexible, and intelligent solutions for every business in the world to harness the power of visual media to tell its story. • If images and video are the electricity powering the new digital world, Cloudinary is the power grid. • Cloudinary is seeking a highly motivated and strategic leader to serve as the Director of Customer Education. • This individual will lead the development and execution of Cloudinary’s customer education and community strategies, ensuring that our global customers are empowered to unlock the full potential of our product suite. • You will be responsible for managing a world-class education program and fostering our thriving user communities.

Requirements

• Minimum of a Bachelor’s degree in Business Administration, Instructional Design, Education, Journalism or a related field. Master’s degree is preferred. • 8+ years of experience in customer education, community management, or a related field, with a proven track record of building and scaling education programs, preferably for SaaS-based companies with a primary developer audience • Strong leadership skills with experience managing and growing teams, including remote and global teams. • Excellent communication and presentation skills, with the ability to engage with customers at all levels, from beginners to experts. • Deep understanding of instructional design principles and best practices for both in-person and virtual learning. • Experience developing and managing online communities or customer advocacy programs. • A collaborative leader who can work cross-functionally with diverse teams to achieve common goals. • Familiarity with Cloudinary’s product offerings or similar digital media management platforms is a plus, as well as with tools used at Cloudinary for project management and efficiency, such as Jira, Confluence, Slack, Okta and Monday.com. • A passion for educating and empowering customers to succeed. • Bay Area or East Coast preferred • Domestic Travel Required