Customer Success Advisor

2 days ago

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Coactive AI

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Description

• The Customer Success Advisor role is crucial to our company’s mission of delivering a transformative co-active experience to all our customers. • As an Advisor, you will be responsible for converting inbound leads into enthusiastic participants in our coach training and leadership programs. • Your role is essential in guiding potential and active clients through the registration process, ensuring they feel supported and informed at every step of their journey. • This position places you at the forefront of a new way of selling co-active, where innovation and creativity in strategies are encouraged. • Collaborate with sales and customer success teams, you will help shape and refine our approach to customer interactions. • Stay updated on our program offerings and industry trends to provide informed recommendations to leads and customers. • Achieve individual and team conversion targets and contribute to overall sales and revenue goals.

Requirements

• Empathy: Demonstrates understanding and responsiveness to the needs and concerns of potential and current customers. • Proactiveness: Takes initiative in following up with leads and customers to ensure satisfaction and conversion. • Adaptability: Shows flexibility in responding to different customer needs and adapting strategies accordingly. • Collaboration: Works well with team members and other departments to achieve common goals. • Accountability: Takes ownership of personal and team performance, striving to meet and exceed targets. • Continuous Improvement: Committed to personal growth and improving sales techniques and product knowledge

Benefits

• Wellness Fridays, every other Friday off throughout the year! • No Meeting Fridays on the alternate Fridays • Generous PTO and annual holidays • You’ll work remotely from your home • Medical, dental, vision plans available • Headspace Care mental health resources and up to 8 covered sessions per year • Monthly Technology Stipend • Employee Stock Ownership Plan • Retirement Plan, with company contribution • Employee Registration Program for our very own CTI programs • Generous parental leave