Fintech Partnership Manager II

22 hours ago

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Coastal Community Bank

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Description

ABOUT US Coastal Community Bank is a leader in Banking with strong Financial infrastructure leading Banking as a Service (BaaS) and Fintech strategies. The people at Coastal not only help people with their personal banking; they help businesses with banking technology integration that leads to business growth, flexible financing, and unimagined potential. We think and work like entrepreneurs, always moving and constantly improving. We are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here. WHAT YOU'LL DO As a Fintech Partnership Manager II, you will proficiently oversee and grow the bank's fintech partnerships, and assist in launching new partners and existing partner's new products and features. You will assist in ongoing relationship management activities and act as the main liaison between the bank and its partners, making sure their goals, needs, and plans align with the bank's services and objectives.

Requirements

Forges and nurtures strong relationships with Fintech Partners, serving as the primary advocate and liaison for our programs. Coordinates with internal teams and stakeholders to implement new products or initiatives, ensuring alignment with organizational goals. Proactively identify inefficiencies and prevent duplicate requests from internal teams. Proactively manages program changes and performance optimization to deliver a world-class partner experience. Must be proficient at the use of various tools (Microsoft Suite, project management tools, etc.) to track data and organize requests, conduct reviews, and manage escalations and issues. Is proficient at influencing decision-making processes that drive partner initiatives across the organization. Proficiently Documents processes and leads the onboarding of new fintech partners and products, ensuring a smooth integration. Lead and document meetings and build cross-functional relationships with both internal and external organizations. Develop comprehensive launch checklists in collaboration with all relevant stakeholders, ensuring thorough preparation and execution of program launches. Manages partner issues and escalations, and issue resolution to maintain program integrity and partner satisfaction. Be able to identify when leadership involvement is needed.