Senior Client Success Advocate

5 days ago

Apply Now

Receive Emails with Similar Jobs

Code for America

WebsiteLinkedInAll Job Openings

software • policy • civics • tech

201 - 500

Description

• Code for America believes government can work for the people, by the people, in the new digital age, and that government at all levels can and should work well for all people. • For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions. • Our employees build and transform government and community tools and services, making them so good they inspire change. • With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. • At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. • Help us drive real generational change that lasts. • This person will excel in communication, mentor junior staff, and contribute to a culture of impact in public service, all while balancing attention to detail and strategic thinking. • The Senior Client Success Advocates at Code for America play a versatile role across multiple portfolios. • Depending on organizational needs, this position could be placed within any of the following projects or others yet to be initiated: Tax Benefits (GetYourRefund or File Your State Taxes), GetCalFresh, Clear My Record, Safety Net - Integrated Benefits - Audacious Project, Covered California. • This role will be crucial in supporting the Tax Benefits team, partner organizations, and clients. • You’ll utilize your extensive tax knowledge, client-facing experience, and project management skills to: Oversee direct service in the Hub, Improve workflows and track performance, Assist Tax Benefits team members with IRS certification, Maintain high-quality service standards, Represent the customer’s voice within the organization. • The Senior Client Support Advocate will report to the Client Success Manager (Tax Benefits), with dotted-line reporting to the Associate Program Director on GetYourRefund. • This role is expected to travel no more than 20% of the time.

Requirements

• 4+ years in a client-facing support role • Experience with a Volunteer Income Tax Assistance (VITA) site or service or VITA certification • A growing leader who is comfortable stepping in and stepping up to support the Tax Benefits team and direct reports • Comfortable speaking in large groups, facilitating meetings, and delivering presentations • Skilled communicator with strong interpersonal skills who will work collaboratively and effectively as a member of a distributed team • Ability to navigate ambiguity successfully, work with minimal guidance, and determine when and how to engage key stakeholders and when to consult for advice on decision-making • Experience with meeting preparation, including agenda setting, materials preparation, and logistical considerations • Ability to prioritize in a fast-paced work environment, staying calm and upbeat while working under pressure and with tight deadlines • A commitment to empathy, integrity, inclusion, and totally crushing it on the job.

Benefits

• Leadership and teammates who value Equity, Inclusion, and Diversity (DE&I) • A collaborative, cross-functional, hardworking, and joyful environment • Laptop provided • $700 remote environment setup; $200 stipend and up to $500 reimbursement, in accordance with our equipment policy • Cell phone and/or internet reimbursement of $50 per month • $1000 annual (per calendar year) stipend towards professional development; prorated at time of hire • Up to $1000 of professional development funds can be rolled over each year, up to a maximum of $2000 • Employees under 3 years are eligible for a 100% employer match of up to 3% of employee contribution • Employees with 3+ years are eligible for an additional 50% employer contribution over 3%, to a maximum of 5% • Full benefits package with options up to 100% coverage toward select medical, dental, and vision plans • Employer contributes up to 80% of the cost towards dependent and family coverage • Code for America employees may work remotely across the US • Code for America employees main residence must be within the US • Open personal time off, a minimum of 16 paid holidays, and an org-wide closure from Christmas Day through New Year's Day • Paid sick time; up to 96 hours annually • Competitive paid parental and family leave • 4 weeks of paid sabbatical after 4 years of service, with an option of up to 4 additional weeks of unpaid time away