Customer Success Manager

6 days ago

Apply Now

Receive Emails with Similar Jobs

Domino Data Lab

WebsiteLinkedInAll Job Openings

Analytics • Machine Learning • Data Analysis • Predictive Analytics • Data Science

201 - 500

💰 Series F on 2022-06

Description

• Domino Data Lab powers model-driven businesses with its leading Enterprise AI platform trusted by over 20% of the Fortune 100. • The Customer Experience organization plays a key role in Domino’s continued growth as a startup and ensuring we help our customers achieve their data science goals. • As a Customer Success Manager at Domino, you will be responsible for maintaining and growing relationships with clients. • Your primary goal will be to maximize client satisfaction, retention, and revenue generation. • Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition. • Drive conversations and kick start migration conversations to drive Domino Cloud adoption. • Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts. • Demonstrate your Domino product expertise and ML Ops / AI knowledge with customers. • Identify and secure upsell opportunities where applicable. • Partner with the Sales Team to ensure on-time delivery of customer renewals.

Requirements

• 3+ years in a client-facing, pre or post-sales role • Customer Success Manager, Account Manager, Project Manager • Preferably in a SaaS/AI environment • Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes • Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success • Technical aptitude to understand Domino's portfolio • Customer management - drive customers through success ensuring retention and expansion • High level of comfort speaking with executives and procurement at Enterprise companies • Proven track record of exceeding goals • Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow • Bias toward action • SFDC and CRM tools proficiency.

Benefits

• equity • company bonus or sales commissions/bonuses • 401(k) plan • medical, dental, and vision benefits • wellness stipends.