Customer Success Manager - Enterprise Partnerships
Yesterday
Description
• About Constellation: Constellation is a cutting-edge AI solution for regulated industries. • The Customer Success Manager will drive retention and growth of mid-market accounts. • Focus on nurturing client relationships and maximizing renewals and revenue growth. • Collaborate with cross-functional teams to enhance customer experience and address concerns. • Develop tailored customer success plans and monitor customer engagement metrics. • Advocate for customer needs within the organization and enhance engagement strategies. • Manage work streams and lead quarterly business review meetings with stakeholders. • Identify upselling opportunities and coordinate marketing communications materials.
Requirements
• Minimum of 4+ years of experience in a customer-facing role within the Automotive industry, with a focus on customer success management and partnerships. • Proven track record of retaining and growing revenue within a base book of business. • Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively convey value propositions. • Ability to understand customer needs and align them with appropriate solutions and services. • Proactive and customer-focused mindset, with the ability to anticipate customer needs and provide proactive guidance. • Strong analytical and problem-solving skills to identify trends, patterns, and opportunities for improvement. • Ability to manage multiple customer accounts and priorities simultaneously. • Familiarity with CRM systems, such as Salesforce, for tracking and managing customer interactions and engagements. • Bachelor's degree in Business Administration, Marketing, or a related field.
Benefits
• Comprehensive Healthcare, Dental, and Vision coverage • PTO plans & holidays • Hybrid work environment • Casual in-office dress code • Competitive 401k plan with company match • Commuter and Parking Benefits • Paid Family Leave • UberEats stipend & free snacks and beverages • Wellness programs and other employee perks
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