Director - Key Account Management

2 days ago

🇺🇸 United States – Remote

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

💵 $129.6k - $259.1k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

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Coherent Corp.

WebsiteLinkedInAll Job Openings

Lasers • Semiconductors • Laser Systems • Laser Applications • Communication Components

10,000+ employees

Founded 1966

☁️ SaaS

⚕️ Healthcare Insurance

Description

• Develop and implement strategic account plans for Amazon and AWS to drive revenue growth, profitability, and long-term partnership. • Establish and nurture strong relationships with senior executives, engineering leaders, and procurement teams at the customer organizations. • Align Coherent’s product offerings with Amazon and AWS’s current and future needs, ensuring a consultative, value-added approach. • Own the sales pipeline for Amazon and AWS, managing the entire sales cycle from opportunity identification to deal closure. • Collaborate with internal teams to create competitive proposals that balance customer value with Coherent’s profitability. • Exceed quarterly and annual revenue and growth targets for these key accounts. • Act as the primary point of contact and trusted advisor for customer stakeholders. • Represent customer feedback internally to influence product development, operations, and support initiatives. • Ensure high levels of customer satisfaction by addressing issues promptly and proactively. • Work closely with Coherent’s product management, engineering, and marketing teams to deliver tailored solutions. • Facilitate deep technical engagement between Coherent and customer engineering teams to drive innovation and design wins. • Coordinate with other sales leaders to ensure alignment on strategic goals and shared opportunities. • Mentor and guide junior account managers or support staff working on Amazon and AWS accounts. • Foster a culture of excellence and continuous improvement within the account management team. • Monitor and report on market trends, competitive activity, and customer strategies in the cloud services and optical networking space. • Provide regular updates to the SVP of Sales for Communications on account performance, opportunities, and challenges.

Requirements

• Bachelor’s degree in Engineering, Business, or a related field (MBA or advanced technical degree preferred). • 15+ years of account management or sales experience, with a strong focus on optical networking, telecommunications, or related technology sectors. • Proven success in managing and growing large, complex accounts, ideally with CSPs such as Amazon or AWS. • Deep understanding of optical networking solutions, including coherent optics, DWDM, and data center interconnect technologies. • Familiarity with CSP infrastructure strategies and procurement processes. • Exceptional relationship-building, negotiation, and communication skills, particularly at the executive level. • Strategic thinker with strong analytical skills and the ability to translate insights into actionable plans. • Demonstrated ability to lead cross-functional teams and manage complex customer engagements. • Strong organizational and time management skills. • Ability to achieve results independently or working with others. • Ability to handle multiple priorities involving external and internal priorities. • Ability to excel in a cross-organizational, cross cultural, global team environment. • Ability to travel extensively within the region. • Experience with CRM, Word, Excel, Outlook, PowerPoint, Email, SAP.

Benefits

• EHS procedures compliance • Company values adherence (ICARE)