Relationship Manager
3 days ago
Description
• Managing and nurturing relationships with Aryza clients utilizing Insolvency Software Solutions • Customer retention, upselling, cross-selling, and ensuring high customer satisfaction • Driving long-term business growth and client success • Regular customer check-ins & account reviews • Monitoring client health & reducing churn • Addressing client concerns & issues • Promoting Aryza product adoption & usage • Gathering feedback for product improvements • Collaborating with internal teams and assisting other Aryza stakeholders
Requirements
• Proven track record of leading upsell & cross-sell opportunities across a clearly defined universe of coverage names • Proven track record & experience of working with Australian Insolvency customers & relevant SME industry tenure/experience • Strong communication and interpersonal skills • Problem-solving abilities • Technical aptitude to understand our industry verticals & SaaS products • Data analysis for tracking client metrics • Project management • Customer service orientation • Strategic thinking for long-term client growth
Benefits
• Competitive salary • Birthday Leave • Opportunities for professional development and growth • Collaborative and supportive work environment
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