Remote Support Representative

4 days ago

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Compass Travel Co

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Description

• Provide assistance and support to clients remotely. • Serve as the primary point of contact for clients via remote channels. • Assist clients with booking reservations and providing travel information. • Provide personalized recommendations to enhance travel experiences. • Liaise with internal teams to ensure resolution of client issues. • Maintain detailed records of client interactions and transactions. • Monitor client feedback and implement strategies for improvement. • Collaborate with team members to improve customer support effectiveness.

Requirements

• Previous experience in customer service or a related field. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities and a proactive approach to addressing customer needs. • Proficiency in using customer relationship management (CRM) software and other relevant tools. • Ability to work independently and collaboratively in a fast-paced environment. • Flexibility to adapt to changing priorities and client needs.

Benefits

• Competitive salary commensurate with experience. • Comprehensive health, dental, and vision insurance plans. • Retirement savings plan with company matching contributions. • Paid vacation, holidays, and sick leave. • Opportunities for professional development and career advancement. • Travel perks and discounts on vacation packages, accommodations, and more. • Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.