Sales Director - Cloud Contact Center

September 16

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Concentrix

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Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+

💰 Venture Round on 1995-01

Description

• Responsibilities will include building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration for Concentrix XP Contact Center within the US market. • The ideal candidate will possess a proven track record and background that enables them to lead a sales effort that will include teaming with Sales Representatives, Solutions Architects, Sales Engineers and Partners and engagements at the CxO level with large enterprises. • The successful candidate will also possess a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical understanding that enables them to easily interact with developers and technical architects. • He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus. • Your success here at Concentrix will directly impact the growth of our overall organization. • You will be masterful in client engagement and impact how your customers do business in an ever-changing environment. • You will collaborate with the broader sales team to grow pipeline and close new business that delivers outstanding value, ROI and client experiences to our customers. • PLEASE NOTE: This is a high-level individual contributor role. This position has no direct reports. • Drive revenue and market share for Concentrix. • Meet or exceed quarterly and annual revenue targets. • Develop and execute against a sales plan. • Maintain a robust sales pipeline. • Work with sales executives in other Concentrix business units extend reach & drive adoption of CCaaS solutions. • Manage contract negotiations along with internal stakeholders. • Develop long-term strategic relationships with key accounts. • Drive growth of Amazon Connect partnership. • Ensure customer satisfaction. • Expect moderate travel.

Requirements

• A minimum of 7 years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies. • In addition, a bachelor's degree in engineering, computer science or MIS is a plus. • Prior experience working within the Software/Infrastructure/Platform/Contact Center (SaaS, IaaS, PaaS, CCaaS) space. • Experience with Amazon Connect preferred but not required. • Proven successful experience in closing complex software solutions. • Excellent presentation and executive engagement skills. • Excellent negotiation skills. • A self-starter that can thrive in a fast paced, team environment. • Strong leadership capabilities. • Has a strong drive for results. • Strong engagement and communication skills. • Consultative selling experience. • Can collaborate and influence in a “win as a team” environment. • Resourceful. • Is a trusted advisor to customers and colleagues.