ConnectOS
ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.
1001 - 5000 employees
L2 IT Helpdesk
March 18
ConnectOS
ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.
1001 - 5000 employees
📋 Description
• Act as an escalation point for Level 1 technicians, resolving more complex IT issues. • Troubleshoot and resolve issues related to Windows, MacOS, Microsoft 365, network connectivity, Citrix, and cloud services. • Conduct basic end-user training on security best practices, Microsoft 365 tools, and IT policies when needed. • Ensure tickets are properly categorized, documented, and updated in ConnectWise. • Meet or exceed SLA response and resolution times, escalating overdue tickets appropriately. • Apply patching and security updates for endpoints and servers as part of regular maintenance. • Assist with new client onboarding and be the project technical lead • Participate in client audits, ensuring IT infrastructure aligns with security and best practices. • Document new solutions, troubleshooting steps, and client-specific configurations in the knowledge base. • Stay updated with emerging IT trends and security threats to provide proactive recommendations.
🎯 Requirements
• Experience in handling Managed Services Provider (MSP) • At least 5-7 years and proven experience as an IT Helpdesk or similar roles • Manage Active Directory, Group Policies, user accounts, and permissions across various environments. • Expert for Office 365 applications, including Azure (EntraID), Exchange Online, SharePoint, and Teams administration. • Has experience using ConnectWise or similar Ticketing Tools • Background in being a project technical lead or similar experience • Outside the box thinker that can work independently • Has Microsoft and Azure certifications • Knowledge in Cybersecurity (ISO 27001) • Can work independently with minimal supervision
🏖️ Benefits
• WFH • Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Regular Company Events, Work Life Balance, and Career growth opportunities
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