Service Delivery Manager - Account Manager, AU Technical IT Sales
October 12
Description
• Salary: P 80,000-P100k (Monthly Package) • Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT) • Manage and nurture relationships with clients and ensuring high levels of customer satisfaction. • Serve as the primary point of contact for customer inquiries, providing effective solutions and addressing any concerns or issues. • Identify upsell and cross-sell opportunities within existing client accounts to drive revenue growth. • Handle contract renewals, ensuring timely discussions and execution. • Collaborate with technical, support, and project teams to ensure smooth service delivery and address any technical challenges. • Keep customers informed about new products, services, and features that may enhance their existing solutions. • Track and report on account performance, including customer satisfaction and account growth metrics.
Requirements
• Proven experience in account management, customer success, or sales, preferably within the telecommunications or IT sector. • Strong communication skills with the ability to manage relationships remotely. • Customer-focused mindset with a proactive approach to problem-solving. • Ability to manage multiple accounts and priorities simultaneously. • Familiarity with cloud voice, mobility, or IT solutions is advantageous.
Benefits
• Home-based • Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Complimentary Sleeping Quarters, Coffee at no cost • Complimentary Office Fitness and Wellness Facilities at no cost • Regular Company Events, Work Life Balance, and Career growth opportunities • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
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