Contentsquare
Contentsquare is a digital experience analytics platform that utilizes AI technology to provide actionable insights for improving online engagement and conversion rates. The platform offers a comprehensive suite of features including experience analytics, product analytics, voice of customer insights, and experience monitoring, aimed at enhancing user journeys across digital interfaces. Trusted by over 3,700 enterprise brands, Contentsquare helps clients understand customer behavior and optimize digital experiences to boost business impact. It integrates with various systems to provide seamless analytics across websites and mobile apps, leveraging data to maximize customer engagement.
user experience • analytics • ecommerce • web site optimization • digital experience
Senior Manager, Customer Success
March 10
Contentsquare
Contentsquare is a digital experience analytics platform that utilizes AI technology to provide actionable insights for improving online engagement and conversion rates. The platform offers a comprehensive suite of features including experience analytics, product analytics, voice of customer insights, and experience monitoring, aimed at enhancing user journeys across digital interfaces. Trusted by over 3,700 enterprise brands, Contentsquare helps clients understand customer behavior and optimize digital experiences to boost business impact. It integrates with various systems to provide seamless analytics across websites and mobile apps, leveraging data to maximize customer engagement.
user experience • analytics • ecommerce • web site optimization • digital experience
📋 Description
• We are looking for a Senior Manager of Customer Success to lead our California region, overseeing a team of CSMs. • This role requires a hands-on leader who excels at coaching by doing, identifying and mitigating risks, and ensuring alignment across Customer Success, Sales, and other key teams. • The ideal candidate is a strong people leader with experience managing high-value, complex customer relationships and a proven ability to drive renewals and expansion. • They should be comfortable getting into the trenches with their team, providing direct support when needed, and ensuring the region runs smoothly. • Experience in martech, analytics, or a technical product is a plus.
🎯 Requirements
• Experience: 5+ years in Customer Success, including 3+ years managing a team. • People Leadership: Experience hiring, onboarding, and developing high-performing CSMs. • Book of Business Management: Proven ability to manage a high-value book of business ($10M+ ACV) and drive renewals/expansion. • Risk Management: Strong ability to proactively identify and mitigate risks in a customer portfolio. • Stakeholder Engagement: Experience building direct relationships with senior stakeholders at key accounts. • Cross-Functional Collaboration: Demonstrated success in aligning with Sales and other internal teams to drive customer success. • Executive Communication: Strong ability to provide clear, data-driven updates to leadership. • Industry Expertise: Experience in martech, analytics, or a technical product is a plus.
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