Director - Operational Enablement

October 5

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Description

• We are seeking a motivated and strategic Operational Enablement Specialist to drive workforce development and ensure employees have the skills necessary to navigate a rapidly evolving technological landscape. • This role will prioritize the development and execution of programs to enhance employee competencies while supporting the integration of cutting-edge technologies into operational processes. • Additionally, this role will work closely with stakeholders to ensure alignment of initiatives with strategic objectives and project timelines. • Skill Development and Competency Building: Assess current skill and competency levels across the organization and identify gaps that need to be addressed through targeted training. • Design and implement comprehensive programs to upskill employees, ensuring they are proficient in new technologies and methodologies. • Develop and deliver workshops, seminars, and other educational initiatives to promote continuous learning and professional growth. • Collaborate with the wider Client Operations team and Learning and Development teams to incorporate programs into overall project plans and schedules. • Support the implementation of new technologies by helping employees transition and adapt to new systems through tailored training programs. • Collaborate with Product and Client operations teams to understand technology needs and develop training that maximizes technology adoption and usage. • Ensure employees can effectively use artificial intelligence, data analytics, and other emerging tools to drive operational efficiency and informed decision-making. • Provide ongoing support and training post-implementation to ensure employees continue to use technology effectively. • Work closely with Client Operations stakeholders to ensure all operational enablement projects are aligned with the organization's strategic goals. • Plan, execute, and oversee projects related to skill and competency development from initiation to completion. • Develop project scopes, objectives, and deliverables in collaboration with stakeholders. • Manage project timelines, resources, and budgets to ensure projects are completed on time and within scope. • Communicate project progress, challenges, and solutions to stakeholders and senior management regularly. • Conduct post-project evaluations to identify successes, lessons learned, and areas for improvement.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, Organizational Development, or a related field. • Strong background in designing and delivering training and competency programs with a focus on technical and operational skills. • Experience in working with advanced technologies (e.g., software solutions, data analytics) and designing training programs around their adoption. • Excellent project management skills, including the ability to work with the PMO to coordinate and manage training initiatives. • Strong communication and collaboration skills to work effectively across departments. • Experience in a PMO environment and/or with operational improvement initiatives is a plus.