Senior Support Engineer

September 27

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Description

• The Senior Support Engineer I, will provide advanced technical assistance in resolving customer issues. • This position accepts escalated issues from the Lower Support tiers or directly from customers and works through more complex cases. • Within this role, you will verify reported bugs or enhancements before escalating further with the Engineering/Product teams. • The Senior Support Engineer I is also responsible for conducting and joining calls with customers as needed or requested and providing written explanations and recommendations regarding technical issues.

Requirements

• Bachelor’s degree preferred • 5+ years of related experience within a software company or comparable industry. • 3 + years’ experience with EDI X12 and EDIFACT Document knowledge. • 3 + years experience in EDI Data Transformation Tools such as Sterling, Boomi, etc. • Advanced Communication Protocol Knowledge ((HTTP / SMPT / FTP / SSHFTP) • Strong working knowledge/understanding of API technology and processes

Benefits

• Competitive compensation • Great Healthcare + Dental + Vision • Flexible PTO • Culture of support, encouraging Life-Work balance • 401k match • FSA and HSA options • Employee Assistance Program • Paid Parental Leave • Representing a company with 4,000+ clients and a 99% retention rate • Accelerated title and salary growth potential • A fun and energetic work environment that makes you excited to go to work every day