Customer Success Manager

November 6

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CourseStorm

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Class registration • Class marketing • Online registration • Education

11 - 50

💰 $1.2M Seed Round on 2019-02

Description

About Us • Have you ever taken a class that changed your life? Whether it was a career-boosting certification or a hobby that brought joy and connection, education has the power to transform. At CourseStorm, we’re passionate about making these opportunities possible. Our mission is simple: to give education program administrators more time to focus on what really matters—connecting with students and creating meaningful educational experiences. • We’ve already helped our customers create over 1.6 million connections to education, and we’re growing fast. As we enter our next stage of growth, we’re looking for a curious, empathetic, and motivated Customer Success Manager to help expand our impact. • About our Culture • CourseStorm is more than just a platform; it’s a reflection of our people, our culture, and the values that guide everything we do. Working at CourseStorm means believing in your own capacity for growth and thriving in a culture that supports you both in and out of the workplace. Our philosophy is that we succeed when our customers succeed, and that extends to our team as well. We succeed together, and the contributions of each member of our team are necessary to achieve our biggest goals. • About the Role • As a member of the Customer Success team, your role is all about building meaningful connections with our customers. You’ll get to know their stories, understand what drives them, and learn about the challenges they face. You’ll also learn about the students they serve and see the powerful impact they’re having in their communities.

Requirements

About You • 2+ years in CSM or Account Management roles • Experienced with CRMs like HubSpot, Salesforce, or similar • Skilled at demonstrating product value across the lifecycle, achieving assigned objectives, and identifying and capitalizing on revenue opportunities • Experienced with leading initiatives and running experiments to iterate processes • Comfortable managing multiple projects simultaneously • An excellent communicator (verbal, written, and in-person or on Zoom) • Skilled at interdepartmental collaboration, with a “we all win together” mindset • Able to work independently and reach out for help when needed • Skilled at self-reflection and extracting the lessons from outcomes • Invested in your personal and professional growth, including personal responsibility and accountability • Aligned with CourseStorm’s values of Simplicity, Helpfulness, and Growth and the Customer Success team’s values of Curious, Trusted, and Approachable

Benefits

CourseStorm provides a competitive benefits package that includes the following (and more!): • Competitive salary • A healthy and thriving company culture -- you’ll work with an amazing team! • True work + life fit: we work hard and have high expectations of one another, but we also play hard and deeply respect our shared humanity and our need for balance. • Fully remote position with flexible scheduling options • Health, dental, vision, short-term disability, and life insurance options • Retirement Plan • Paid holidays • Unlimited Paid Time Off on our “Take What You Need” plan • Paid professional development • $1,200 home office budget • $1000 annual personal learning stipend that can be used for books, online or in-person courses, and more. Have a friend or family member who wants to take a class with you? Use your stipend for them too! • Best Places to Work In Maine 2022, 2023, and 2024