Customer Care Specialist

November 12

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+

💰 Seed Round on 2014-12

Description

• Assist customers through inbound calls and support ticketing systems • Establish and nurture positive relationships with customers • Handle inquiries related to company products, features, and services • Fulfillment, billing, account management, technical, and configuration issues • Escalate complex, unexpected, or recurring issues to internal experts • Deliver exceptional customer service and contribute to overall customer satisfaction • Document customer inquiries, status, and resolution • Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues

Requirements

• High School Diploma/GED • Generally, less than 2 years of experience • Experience in software support within the automotive industry (preferred) • Experience within contact center operations (preferred)

Benefits

• Minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)