Customer Proof Program Manager

October 15

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Cribl

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501 - 1000

Description

• The Customer Proof Program manager is responsible for developing and executing a comprehensive strategy to demonstrate the value of Cribl's solutions through compelling customer success stories, case studies, and other customer proof projects. • Optimize the existing Customer Proof Program strategy to ensure alignment with Cribl's evolving business goals. • Streamline the process for identifying and selecting customer success stories, maximizing efficiency and impact. • Enhance the framework for creating compelling narratives and case studies, improving their effectiveness and consistency. • Manage the development and maintenance of a comprehensive library of customer success assets, ensuring their quality and accessibility. • Cultivate strong relationships with key customers and stakeholders. • Conduct in-depth interviews and gather customer data to develop compelling stories. • Collaborate with customers to create and execute successful customer proof projects. • Provide ongoing support and guidance to customers throughout the proof process. • Create and curate awareness of the program in community through highlights, networking, and advocate activities. • Provide mentorship and coaching to team members when it comes to interacting with and developing advocates. • Foster a culture of innovation and continuous improvement. • Source, develop, and manage a network of consultants to help us convey our story in print, video, voice and beyond. • Track and measure proof pipeline for the Customer Proof Program. • Track and measure the impact of the Customer Proof Program on key metrics, such as sales pipeline, win rates, and customer satisfaction. • Analyze customer feedback to identify opportunities for improvement. • Optimize program performance based on data-driven insights. • Evaluate and manage the tools required to build Cribl’s customer advocacy initiatives into a world class program.

Requirements

• Proven track record in developing and executing successful customer proof programs. • Deep understanding of data management and analytics solutions. • Strong storytelling and communication skills, both written and verbal. • Experience in working with cross-functional teams to achieve common goals. • Ability to build and maintain strong relationships with customers and internal stakeholders. • Excellent project management and organizational skills. • Experience in the technology industry, specifically IT and Security data management. • Knowledge of data visualization and storytelling tools. • Familiarity with sales and marketing methodologies. • A passion for storytelling and customer interactions

Benefits

• Health insurance • Dental insurance • Vision insurance • Short-term disability • Life insurance • Paid holidays • Paid time off • Fertility treatment benefit • 401(k) • Equity • Eligibility for a discretionary company-wide bonus