Customer Lifecycle Program Manager

October 11

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Gainsight

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SaaS • Customer Success • Customer Experience Management • Customer Enagement • Customer Retention

1001 - 5000

Description

• Gainsight™ is a PE Backed, fast-growing tech company revolutionizing Customer Success for businesses. • The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. • Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. • The industry-leading platform helps companies manage customer relationships effectively, track customer health and transform the way organizations orient around the customer. • Gainsight is the platform for leading companies like Box, Adobe, and Workday.

Requirements

• Bachelor in communications, marketing, or related field. • 5+ years of customer success and/or marketing experience with a focus on scaled (high volume), highly personalized engagement channels (e.g., email, in-product messaging), ideally in B2B SaaS • Data-driven, curious, and experienced in using multichannel marketing to drive customer delight and habitual product use • Strong writing skills - the ability to craft compelling marketing copy that sells and inspires action • Outcome-oriented, always keeping in mind and seeking clarity on goals and key results. • Ability to think strategically and develop a long-term program roadmap while also understanding the details of the work involved to make the program successful • Ability to thrive in ambiguous situations - ask the right questions and seek answers. • Proactively solicit and welcome constructive feedback, and iterate quickly • Organized and efficient - you take on complex projects and own them from start to finish

Benefits

• medical • dental • vision • short and long-term disability • life insurance • 401k available on the first day of the month after start date • flexible PTO